Booking policy

Cancellation & Refund Policy

Last updated: June 2026

A clear policy for appointment bookings, rescheduling, late cancellation, no-show appointments, and payment errors.

Booking confirmation

Appointments may be requested through the website.

Payment may be requested online through a payment provider.

An appointment is confirmed only after JonasClinic separately confirms the time.

If a requested time is unavailable, JonasClinic will offer an alternative time or refund the payment if no suitable time can be agreed.

Clients may request cancellation or rescheduling by WhatsApp or email.

Cancellations made at least 24 hours before the confirmed appointment time are eligible for a full refund or free rescheduling.

Cancellations made less than 24 hours before the confirmed appointment time may be non-refundable.

Missed appointments or no-shows may be non-refundable.

If JonasClinic cancels an appointment, the client will be offered rescheduling or a full refund.

If JonasClinic cannot provide the booked service, a full refund will be arranged.

Refunds are returned to the original payment method where possible.

Refund processing times depend on the card issuer, bank, and payment provider.

Duplicate or mistaken payments will be reviewed and refunded where appropriate.

Payment provider or bank fees may affect timing, but JonasClinic will not intentionally withhold valid refunds.

This policy applies to appointments booked through jonasclinic.ae.

This policy does not affect mandatory consumer rights under applicable law.

Email hello@jonasclinic.ae or message JonasClinic on WhatsApp.